• CASE STUDY - YMCA

"Magicbooking has provided great support for our business and it has eliminated the manual way we used to operate. "The club booking system has widened our scope so we can contact parents collectively as well as monitor our finances more closely.”

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Customer profile

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.

The impact of Magicbooking

St Paul's YMCA currently run magicbooking in their Family and Childcare Department to over 600 parents who access their services. They provide breakfast and after-school classes and activities. Prior to using the all-in-one system, they used two different software programs, which proved difficult to manage and coordinate with the finance function. Now they are using magicbooking, they are able to run reports and compare financial information across the multiple sites.

Parents can see information at their convenience

Parents now have a coordinated view of all their bookings including a schedule of payments and invoices and report that the system is user-friendly and makes everything more convenient and efficient.

Financial transparency

They can gain a comprehensive view of their finances, instantly running financial reports and comparing numbers over different regions.

Centralised information

They now have one payment, communication and booking system that manages all aspects of their breakfast and after-school clubs activities and classes, linking all information and financial reporting together. Staff can take control over the groups they oversee, and gain access to all the parent and children's information.

Information is accessible across different devices and in any location

Information from the system 
is displayed responsively, so any type of device can be used to retrieve information, and staff are able to access the booking platform, regardless of whether they are on or off-site.

Reduced paperwork and saved time

The magicbooking software has eliminated the manual way the organisation operates, they can now contact parents easily via the parents' communication software and at a touch of a button, lay their hands on any information, whether that is financial or children/parent-centric.

Supported by an experienced and approachable customer service team


If YMCA St Paul's has any technical queries or questions about the system, then the customer service team at magicbooking are very approachable and respond in an efficient and timely manner.

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"Magicbooking has provided great support for our business and it has eliminated the manual way we used to operate. The system has widened our scope so we can contact parents collectively as well as monitor our finances more closely.”


Taquira Wilson, YMCA St Paul's Group

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To discover how Magicbooking can automate your booking processes and admin tasks, book a demo in a few easy steps, call us on 0333 987 4717, or use our enquiry form.

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