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LocationOswaldtwistle
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Customer Stories
How St Andrew’s CE Primary School Oswaldtwistle Streamlined Bookings, Improved Financial Oversight & Saved Time with MagicBooking
Clear and easy system that does everything we need. - Tina Wilkinson, Headmaster, St Andrew’s CE Primary School
3 min readMeet St Andrew’s CE Primary School Oswaldtwistle
St Andrew’s CE Primary School Oswaldtwistle is a vibrant and nurturing school where pupils are encouraged to grow academically, emotionally, and spiritually. With a focus on fun, teamwork, and personal development, the school provides a warm, supportive environment where children are inspired to achieve their dreams and feel part of a close-knit school family.

Challenges
Before implementing MagicBooking, the school struggled with manual processes and communication gaps. Parents had no easy way to book, pay for, or enquire about clubs, wraparound care, or school trips—placing a heavy admin burden on the office team.
Key Issues
- No central booking platform: Parents had to contact the school directly to arrange wraparound care, clubs, and trips.
- Payment tracking difficulties & debts: Payments were difficult to match, increasing the risk of errors and delays.
- High admin load: Office staff spent excessive time managing bookings, chasing payments, and keeping track of balances.
- Poor comms & visibility for parents: Without an online system, parents lacked clarity on availability, bookings, and balances.
Solution
St Andrew’s CE Primary School Oswaldtwistle introduced MagicBooking for wraparound care, clubs, trips, and school dinners - bringing all activities under one easy-to-manage system.
From day one, the transition was supported by the MagicBooking Customer Care team. The school was matched with a dedicated customer care representative, Joe, who responded quickly to every query and ensured they got the most out of the system.
"Nothing is too much trouble for Joe." – Tina Wilkinson, Headmaster, St Andrew’s CE Primary School Oswaldtwistle
Key Features
- All-in-One Booking Platform: Clubs, care, dinners, and trips are now managed centrally in one platform.
- Responsive, Personalised Support: “Joe has been amazing and he always responds to us, answers everything we need and supports us well.” - queries are answered promptly and thoroughly by the school’s appointed customer care representative.
- Empowered Parents: Parents can independently book, amend, and pay for sessions with ease.
- User-Friendly Interface: Clear, easy-to-use design ensures smooth adoption by staff and parents alike.
- Ofsted & HMRC Compliance: Childcare voucher support and clear digital records make inspections stress-free.
- Improved Cash Flow: Payments go straight into the school’s bank account, reducing delays and admin work.
- Better Debt Management: Clear reporting and auto-reminders have reduced outstanding balances.

Impact
MagicBooking has helped St Andrew’s CE Primary School save time, reduce debt, and empower parents - freeing up valuable staff time to focus on what really matters.
Significant Time Savings for Admin & Leadership
The introduction of MagicBooking has greatly reduced time spent managing bookings and finances.
Office managers and headteachers now spend less time processing payments, handling trip admin, and chasing debts.
With the system linked directly to two bank accounts, money flows in automatically - saving time and simplifying reconciliation.
Enhanced Financial Control and Visibility
Automated invoicing and real-time payment tracking have helped the school stay on top of finances.
The reduction in bad debts has been a key win, and the ability to monitor all financial activity in one place provides clarity and confidence.
Trusted, Personable Customer Support
"Nothing is too much trouble for Joe [...] Joe has been amazing and he always responds to us, answers everything we need and supports us well.” - Tina Wilkinson, Headmaster, St Andrew’s CE Primary School
The school continues to feel supported and confident using MagicBooking, thanks to fast, friendly, and knowledgeable help from the Customer Care team.
The Final Word
MagicBooking has transformed the way St Andrew’s CE Primary School Oswaldtwistle manages its extended services. From improved payment processes to happier parents and reduced admin load, the system delivers on all fronts - and the school knows help is just a message away if needed.
"We were struggling to manage bookings as parents had no easy way to book or communicate or pay. Now everything is in one place.” - Tina Wilkinson, Headmaster, St Andrew’s CE Primary School